Terms of Service

Welcome to Golden Black Llama. These Terms of Service (“Terms”) govern your access to and use of our website, application, and social media scheduling services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you may not use the Service.

1. Description of the Service

Golden Black Llama provides tools that allow users to create, organize, schedule, manage, and publish content to supported social media platforms.

The Service may include features such as:

• Social media post scheduling
• Content calendars
• Automated publishing
• Multiple social media account management
• Content organization
• Recurring posts
• Analytics and performance information
• Team collaboration
• Caption and hashtag management

Features may be added, modified, or discontinued at any time.

2. Eligibility

You must be legally capable of entering into a binding agreement to use the Service.

If you use the Service on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

3. Your Account

You are responsible for maintaining the security of your account and login credentials.

You agree to:

• Provide accurate and current information.
• Keep your password and authentication credentials confidential.
• Notify us promptly of unauthorized access to your account.
• Accept responsibility for activity conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Social Media Accounts

To use certain features, you may need to connect third-party social media accounts to the Service.

By connecting an account, you authorize Golden Black Llama to access and interact with that account as necessary to provide the requested functionality.

You remain responsible for complying with the terms, policies, and requirements of each connected social media platform.

We do not guarantee that every social media platform will remain compatible with the Service. Third-party platforms may change their APIs, policies, permissions, or functionality without notice.

5. User Content

You retain ownership of the content you create, upload, schedule, or publish through the Service (“User Content”).

By using the Service, you grant Golden Black Llama a limited, non-exclusive license to host, process, transmit, store, and display your User Content solely as necessary to operate and provide the Service.

You are solely responsible for your User Content and represent that:

• You own or have the necessary rights to use it.
• You have permission to publish it.
• It does not violate applicable laws or third-party rights.
• It does not infringe copyrights, trademarks, privacy rights, or other intellectual property rights.

6. Prohibited Use

You may not use the Service to:

• Violate applicable laws or regulations.
• Infringe intellectual property or other rights.
• Distribute malware, viruses, or harmful code.
• Conduct fraud, scams, or deceptive activities.
• Send spam or unauthorized communications.
• Attempt to gain unauthorized access to the Service.
• Interfere with the operation or security of the Service.
• Abuse automated publishing or scheduling functionality.
• Circumvent limitations or security mechanisms.
• Use the Service in violation of the policies of connected social media platforms.

We reserve the right to suspend or terminate access when necessary to protect the Service, our users, or third parties.

7. Subscriptions and Payments

Certain features may require a paid subscription.

Subscription prices, billing intervals, usage limits, and included features will be presented before purchase.

Unless otherwise stated:

• Subscriptions automatically renew at the selected billing interval.
• You authorize us or our payment provider to charge the applicable fees.
• You are responsible for applicable taxes.
• Subscription fees are generally non-refundable except where required by law or expressly stated otherwise.

We may change subscription prices with reasonable advance notice.

8. Cancellation

You may cancel your subscription at any time through the applicable account settings or by contacting us.

Cancellation will generally take effect at the end of the current billing period unless otherwise stated.

We may suspend or terminate accounts that materially violate these Terms.

9. Intellectual Property

The Service, including its software, design, branding, logos, interfaces, graphics, and underlying technology, is owned by or licensed to Golden Black Llama and is protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, you may not copy, modify, distribute, reverse engineer, sell, or create derivative works from the Service.

10. Third-Party Services

The Service may integrate with third-party platforms and services.

Golden Black Llama is not responsible for the availability, functionality, policies, or actions of third-party services.

Your use of third-party platforms is governed by their respective terms and policies.

11. Service Availability

We strive to maintain reliable and continuous availability of the Service, but we do not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

The Service may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical problems
• Third-party service interruptions
• Network failures
• Security incidents
• Events beyond our reasonable control

12. Disclaimer

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available.”

We make no warranties, express or implied, regarding the Service, including its availability, reliability, accuracy, suitability, or fitness for a particular purpose.

We do not guarantee that scheduled content will always be published at the exact scheduled time, particularly when publication depends on third-party platforms or services.

13. Limitation of Liability

To the maximum extent permitted by law, Golden Black Llama and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Service.

This includes, without limitation, losses related to:

• Lost revenue
• Lost profits
• Lost data
• Lost business opportunities
• Social media account restrictions
• Failed or delayed publications
• Third-party platform outages

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Golden Black Llama and its affiliates, officers, employees, and service providers from claims, damages, liabilities, losses, and expenses arising from:

• Your use of the Service.
• Your User Content.
• Your violation of these Terms.
• Your violation of applicable law.
• Your violation of third-party rights or platform policies.

15. Termination

We may suspend or terminate your access to the Service if you violate these Terms, create a security risk, engage in fraudulent or abusive behavior, or otherwise misuse the Service.

Upon termination, your right to use the Service will immediately cease.

Where reasonably possible, we may provide notice before termination.

16. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Service, email, or other reasonable means.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Mexico, without regard to conflict-of-law principles.

18. Contact Us

If you have questions about these Terms, please contact us:

• Golden Black Llama
• Email: support@goldenblackllama.com
• Website: https://www.goldenblackllama.com