Privacy Policy

Golden Black Llama (“Golden Black Llama,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use our website, application, and social media scheduling services (collectively, the “Service”).

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the Service, we may collect the following categories of information.

1.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Username
• Password or authentication credentials
• Company or organization information
• Profile information
• Account preferences

1.2 Social Media Account Information

When you connect a social media account to Golden Black Llama, we may receive information authorized by that platform.

Depending on the platform and permissions granted, this may include:

• Social media account ID
• Username or profile name
• Profile information
• Page or business account information
• Access tokens or authentication credentials
• Permissions granted to Golden Black Llama
• Information necessary to publish or schedule content

We only request access that is reasonably necessary to provide the requested functionality.

We do not sell your social media credentials or access tokens.

1.3 Content You Provide

We may collect and process content that you upload, create, schedule, or publish through the Service, including:

• Images
• Videos
• Text
• Captions
• Hashtags
• Links
• Scheduled posts
• Content calendars
• Draft posts
• Media files

We process this information to provide the scheduling, publishing, organization, and related functionality of the Service.

1.4 Payment Information

If you purchase a subscription or other paid services, payment information may be processed by our third-party payment providers.

Depending on the payment provider, we may receive information such as:

• Billing name
• Billing address
• Transaction information
• Subscription type
• Payment status
• Last four digits of a payment card

We generally do not directly store complete credit card numbers.

1.5 Automatically Collected Information

When you use the Service, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages or features accessed
• Date and time of activity
• Referral information
• Error and diagnostic information
• Usage and performance information

2. How We Use Your Information

We may use collected information to:

• Create and manage your account.
• Provide and operate the Service.
• Schedule and publish social media content.
• Connect and manage your social media accounts.
• Process subscriptions and payments.
• Provide customer support.
• Personalize your experience.
• Improve our products and services.
• Monitor performance and reliability.
• Detect fraud, abuse, and security threats.
• Communicate with you about your account.
• Send important service notifications.
• Comply with legal obligations.
• Enforce our Terms of Service.

We may also use aggregated or de-identified information for analytics, research, and product improvement, provided that such information cannot reasonably be used to identify you.

3. Social Media Integrations

Golden Black Llama allows you to connect third-party social media platforms.

When you connect a social media account, you authorize Golden Black Llama to access information and perform actions permitted by the permissions you grant.

For example, depending on the platform, this may allow us to:

• Retrieve account information.
• Retrieve pages or profiles associated with your account.
• Upload media.
• Create scheduled posts.
• Publish posts.
• Retrieve publishing status.
• Retrieve permitted analytics.

Your use of these third-party platforms is also subject to their respective privacy policies and terms.

Third-party platforms may change their APIs, permissions, policies, or functionality, which may affect features available through Golden Black Llama.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary to operate the Service.

These parties may include:

Service Providers

We may use third-party providers for:

• Cloud hosting
• Database infrastructure
• Payment processing
• Authentication
• Analytics
• Email delivery
• Customer support
• Error monitoring
• File storage
• Security services

These providers may process information on our behalf and are generally contractually required to use it only for authorized purposes.

Social Media Platforms

When you instruct Golden Black Llama to publish content to a connected social media account, information necessary to complete that action may be transmitted to the applicable platform.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law.
• Respond to valid legal requests.
• Protect our rights or property.
• Investigate fraud or security issues.
• Protect users or the public.
• Enforce our Terms of Service.

Business Transfers

If Golden Black Llama is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve the Service.

Cookies may be used for purposes such as:

• Authentication
• Security
• Remembering preferences
• Session management
• Analytics
• Performance monitoring

Some third-party services we use may also place cookies or similar technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Service.
• Maintain your account.
• Complete transactions.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.
• Prevent fraud and abuse.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal and operational requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information.

Depending on the information and circumstances, these measures may include:

• Encryption in transit.
• Access controls.
• Authentication mechanisms.
• Secure infrastructure.
• Monitoring and logging.
• Security updates.
• Limited employee access.

However, no internet-based service can guarantee absolute security.

You are responsible for maintaining the security of your account credentials and notifying us if you believe your account has been compromised.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of certain processing.
• Object to certain processing.
• Request a copy of certain information.
• Withdraw consent where processing is based on consent.
• Disconnect third-party social media accounts.

You may also be able to update certain account information directly through your account settings.

To submit a privacy request, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

9. Disconnecting Social Media Accounts

You may disconnect a social media account from Golden Black Llama at any time, where supported by the Service.

Disconnecting an account may prevent Golden Black Llama from accessing or publishing to that account in the future.

Disconnecting a social media account does not necessarily delete information previously stored in your Golden Black Llama account.

If you want previously stored information deleted, you may submit a deletion request in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not intended for children who are under the minimum age required to legally use the Service in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

11. International Data Transfers

Golden Black Llama and our service providers may process and store information in countries other than the country where you live.

When required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. Third-Party Links and Services

The Service may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Data Deletion

You may request deletion of your personal information by contacting us.

Depending on the circumstances, we may delete:

• Your account information.
• Connected social media account information.
• Scheduled content.
• Draft content.
• Stored media.
• Other personal information associated with your account.

Some information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, or maintain legitimate business records.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the Service, by email, or through another appropriate method.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

Your continued use of the Service after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, to the extent permitted by applicable law.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Golden Black Llama
• Privacy Contact: privacy@goldenblackllama.com
• Support: support@goldenblackllama.com
• Website: https://www.goldenblackllama.com